Sustainability Report 2009
Sustainability Report 2009
The RBS of tomorrow will be fundamentally different - in risk, in focus on customers, and in accountability.
Philip Hampton, Chairman
RBS, introduces the 2009 Sustainability Report
Our five sustainability themes
Fair banking
This section outlines some of the work undertaken within our retail businesses in 2009 for 'Responsible lending practices and products', 'Customer service', 'Financial inclusion' and 'Financial education' and a number of key areas of focus for 2010.
Our five sustainability themes
Supporting enterprise
Enterprise is key to the economies of the countries in which we operate, we highlight how to help businesses get started, support those which get into difficulty and how to invest in social enterprise.
Our five sustainability themes
Employee engagement
2009 was an unprecedented and difficult year for employees, we highlight how we are supporting our people through these difficult times and our work around ensuring employee wellbeing.
Our five sustainability themes
Safety and security
The security of our customers' money and safety of our people in the workplace remains an important priority, we highlight what we do to combat money laundering and prevent fraud whilst looking after the health and safety of our employees.
Our five sustainability themes
Global citizenship
Global citizenship looks to cover the responsibility we have for our broader economic, social and environmental impacts.
Essential Reading
Chairman's statement
I am pleased to introduce our seventh annual Sustainability Report. The Report is about our work in 2009 on a number of important 'social responsibility' themes which we know from regular consultation to be of continuing interest to our stakeholders.
Financial sustainability - from 'problem' to 'opportunity'
Clearly the first priority of a company is to ensure that it is financially stable. Without this, nothing else is possible.
Sustainability governance
An overview of the Group's framework for managing social and environmental risks and opportunities across our business.
Reporting principles
We adhere to the AA1000 AccountAbility Principles Standard (AA1000 APS) which is a principles-based framework for managing and reporting principles.
Strategic review
In February 2009 we set out a strategic plan to guide the restructuring of RBS to make it safer, stronger and more efficient for our customers.
Stakeholder engagement
Our key stakeholders represent a diverse range of interests, all of which are important to the sustainability of our business.
